Frequently Asked Questions

Frequently Asked Questions2022-05-23T11:02:11-04:00
Is there anything I should do before you arrive to clean?2022-05-23T10:36:07-04:00

Nice of you to ask – yes, it can help our team members if you pick up or put away any clothes,
children’s toys or other items before we arrive. It is also appreciated if you could make sure your
pet is safe and secure before our cleaning associates come to clean. Thanks!

What if I can’t be home when your team members arrive to clean?2022-05-23T10:52:36-04:00

No problem, this is very common. That’s why many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your security.​

This arrangement works very well and allows us to access your home to clean at the appropriate day and time. If you do not provide us a key, and you are not home to let our team members in at their scheduled cleaning time, a lock-out fee of 100% of the cleaning cost will be applied.

What about my valuable items?2022-05-23T10:52:57-04:00

We ask you put away all your valuable items and prescription medications in a safe secure location prior to our arrival. We perform background checks and random drug testing on all of our employees to uphold our commitment to you in order to provide you with a safe and reliable cleaning service. We cannot be held liable or responsible for lost or stolen property.

What if I need to reschedule or skip my regular cleaning?2022-05-23T10:53:24-04:00

Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move things around. We ask that you please let us know at least 24 hrs. in advance, so we can change our team member’s schedules or arrange for an alternative time and date for your cleaning. If you do not provide at least 24 hours prior to your appointment, a $50.00 cancellation fee may be applied. If we arrive at the cleaning and are unable to access the house for any reason, there is a lockout fee of 75% the total cleaning.

When is payment due? How should I pay?2022-05-23T10:54:25-04:00

Payment is due on your regularly scheduled cleaning day. Many of our customers find it easiest to simply leave a check or cash payment out for our team members on the kitchen counter to collect when they arrive to begin their work. We also accept credit card payments for your convenience. Accounts past due by 30 days is subject to a $35 late fee for each month payment is late. All promotions and discounts applied to an invoice are void after 7 days and may be added to the invoice. Returned check fee of $35.00. Lack of payment of balance due beyond 90 is subject to being sent to collections. Customer is responsible for all collection fees and associated fees occurred during the collection process.

How does Maid 2 Clean make sure things go right?2022-05-23T10:55:26-04:00

Delivering high-quality, worry-free maid services depends a great deal on the maid service’s ability to send out only properly trained cleaning personnel who receive regular inspections and direction from managers. We may take pictures of the premises before and after the cleaning for quality assurance. We will not take any picture indicating any personnel information. We may use the pictures for marketing or other reasons.

At Maid 2 Clean, all of our team members and supervisors are trained and experienced in using the latest, safest and most effective methods for cleaning homes – like yours!​

Important Notes:

Personnel supplied by Maid 2 Clean are deemed employees of Maid 2 Clean and will not, for any purpose, be considered employees or agents of the customer.
Maid 2 Clean is an equal opportunity employer. All necessary employment forms will be maintained by our office as required by law.

Policies and Procedures

100% Satisfaction Guarantee

Maid 2 Clean is committed to delivering a maid service program of the the highest quality and reliability. We offer responsive customer service and a number of additional cleaning services to be your one-stop source for home-cleaning services.

We bring together the best people, most effective methods, highest quality supplies and latest equipment to deliver on this commitment.

If after we clean, you notice a mistake, or simply anything you believe does not meet the standards for exceptional quality we promised, just let us know within 24 hrs. and we’ll come out and re-clean it for free. Our #1 job is getting and keeping you – delighted!​

Cancellation

All appointment cancelations and changes must be made at least 24 hours in advance of the appointment. Failure to give at least 24 hours’ notice is subject to a $50.00 cancelation fee. If we arrive at the scheduled cleaning and are unable to access or clean the house for any reason, there is a 75% lock out fee of the cleaning total.​

Agreement

By accepting to have Maid 2 Clean perform the selected services you, the customer, agree to all the policies and procedures. By signing and accepting the work completed, you agree that the services were satisfactorily completed and agree to pay the amount due for services.

The Poconos’
Premier Cleaning Services

  • Bartonsville
  • Brodheadsville
  • East Stroudsburg
  • Long Pond
  • Marshall Creek
  • Mount Pocono
  • Pocono Manor
  • Stroudsburg
  • Swiftwater
  • Tannersville
  • Tobyhanna
  • Wind Gap

For immediate service, please call us (570) 588-8944
Our office is open Monday – Friday, 8:00am – 7:00pm

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