Frequently Asked Questions

Nice of you to ask – yes, it can help our team members if you pick up or put away any clothes,
children’s toys or other items before we arrive. It is also appreciated if you could make sure your
pet is safe and secure before our cleaning associates come to clean. Thanks!

No problem, this is very common. That’s why many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your security.​

This arrangement works very well and allows us to access your home to clean at the appropriate day and time. If you do not provide us a key, and you are not home to let our team members in at their scheduled cleaning time, a lock-out fee of 100% of the cleaning cost will be applied.

We ask you put away all your valuable items and prescription medications in a safe secure location prior to our arrival. We perform background checks and random drug testing on all of our employees to uphold our commitment to you in order to provide you with a safe and reliable cleaning service. We cannot be held liable or responsible for lost or stolen property.

Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move things around. We ask that you please let us know at least 24 hrs. in advance, so we can change our team member’s schedules or arrange for an alternative time and date for your cleaning. If you do not provide at least 24 hours prior to your appointment, a $50.00 cancellation fee may be applied. If we arrive at the cleaning and are unable to access the house for any reason, there is a lockout fee of 75% the total cleaning.

Payment is due on your regularly scheduled cleaning day. Many of our customers find it easiest to simply leave a check or cash payment out for our team members on the kitchen counter to collect when they arrive to begin their work. We also accept credit card payments for your convenience. Accounts past due by 30 days is subject to a $35 late fee for each month payment is late. All promotions and discounts applied to an invoice are void after 7 days and may be added to the invoice. Returned check fee of $35.00. Lack of payment of balance due beyond 90 is subject to being sent to collections. Customer is responsible for all collection fees and associated fees occurred during the collection process.

Delivering high-quality, worry-free maid services depends a great deal on the maid service’s ability to send out only properly trained cleaning personnel who receive regular inspections and direction from managers. We may take pictures of the premises before and after the cleaning for quality assurance. We will not take any picture indicating any personnel information. We may use the pictures for marketing or other reasons.

At Maid 2 Clean, all of our team members and supervisors are trained and experienced in using the latest, safest and most effective methods for cleaning homes – like yours!​

Important Notes:

Personnel supplied by Maid 2 Clean are deemed employees of Maid 2 Clean and will not, for any purpose, be considered employees or agents of the customer.
Maid 2 Clean is an equal opportunity employer. All necessary employment forms will be maintained by our office as required by law.